After placing an order from the website you will receive a confirmation e-mail that your order is being processed.

Your bike or other goods should be available within 3 to 4 days of your order. If it is likely to be longer than that you will be informed. If we find for some reason that we are not able to fulfil the order we will inform you as soon as possible and make a full refund.

As set out in the terms and conditions there are a number of options available for delivery:

  1. You can collect from our store in central Guildford. When you collect your bike we will run through with you what you need to know about maintaining and using your electric bike.
  2. If you live within a 10 mile radius of our store in Guildford we would be happy to personally deliver the bike to you, free of charge, at a time convenient to you and to run through things with you at your home. 
  3. If you live outside this radius, but on mainland UK, we will arrange for your bike to be delivered by courier, often by next day delivery free of charge.
  4. Accessories if delivered with a bike will be delivered free of charge.
  5. If the total value of the baskets of Accessories is £50 or above, delivery will be free.
  6. For a basket of Accessories that is less than £50 a delivery charge of £5 will be made.